1. Acceptance of Terms
By downloading, installing, or using the Cravy application ("App"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the App.
These Terms form a legally binding agreement between you and Cravy ("we", "us", "our"). Contact: admin@cravy.eu
2. What Cravy Is
Cravy is a multi-sided marketplace platform that enables:
- Consumers to discover local businesses, order food and products, book services, attend events, watch live streams, and request taxi rides
- Businesses and Restaurants to list products, manage orders, communicate with customers, and broadcast live
- Influencers and Creators to upload content, go live, and earn through social commerce
- Riders and Drivers to accept delivery jobs and taxi rides and earn income
Cravy is a technology platform. We are not a restaurant, food producer, delivery company, or taxi operator. We connect users with independent businesses and service providers.
3. Eligibility
You must be at least 13 years old (16 in the EU) to use Cravy. By using the App you confirm you meet this requirement. Certain features (payments, alcohol-related products, adult events) may require you to be 18 or older.
4. Account Registration
- You must provide accurate, complete, and current information when creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activity that occurs under your account.
- You must notify us immediately at admin@cravy.eu if you suspect unauthorised access.
- We reserve the right to suspend or terminate accounts that violate these Terms.
5. User Roles and Responsibilities
5.1 All Users
- Do not use the App for any unlawful purpose.
- Do not upload content that is illegal, harmful, defamatory, obscene, or infringes third-party rights.
- Do not attempt to reverse-engineer, hack, or disrupt the App or its infrastructure.
- Do not create fake accounts or impersonate others.
- Do not use automated tools (bots, scrapers) to access the App without our written permission.
5.2 Businesses and Restaurants
- You are solely responsible for the accuracy of your menu, pricing, product descriptions, and availability.
- You must comply with all applicable food safety, health, and business licensing laws in your jurisdiction.
- You must fulfil orders you accept. Repeated cancellations may result in account suspension.
- You are responsible for the quality and safety of products you sell.
5.3 Influencers and Creators
- You retain ownership of content you upload but grant Cravy a non-exclusive, worldwide, royalty-free licence to display, distribute, and promote your content within the App.
- You must not upload content that infringes copyright, trademarks, or other intellectual property rights.
- You must disclose paid partnerships or sponsored content as required by applicable advertising standards.
5.4 Riders and Drivers
- You must hold all required licences, permits, and insurance to operate as a delivery rider or taxi driver in your jurisdiction.
- You are an independent contractor, not an employee of Cravy.
- You are responsible for your own tax obligations on earnings.
- You must maintain accurate vehicle and location information.
6. Orders and Payments
6.1 Placing Orders
- Orders are a contract between you and the business, not with Cravy.
- Prices displayed include applicable taxes unless stated otherwise.
- Delivery fees are calculated based on distance and displayed before checkout.
6.2 Payment
- Payments are processed by Stripe (EU/US/CA) or Paystack (Ghana/Nigeria) depending on your location.
- By providing payment details you authorise us to charge the stated amount.
- All payments are subject to the terms of the relevant payment provider.
- We use idempotency keys to prevent double charges. If a charge error occurs, contact us at admin@cravy.eu.
6.3 Refunds and Cancellations
- Cancellation policies are set by individual businesses.
- If a business cancels your order, you will receive a full refund to your original payment method within 5–10 business days.
- If you receive an incorrect or unsatisfactory order, contact the business via in-app chat first. If unresolved, contact Cravy support.
- Cravy does not guarantee refunds for disputes between users and businesses but will mediate in good faith.
6.4 Taxi Rides
- Taxi fares are estimated before booking and may vary based on actual distance and time.
- Cash payments are accepted at the driver's discretion.
- Cancellation fees may apply if you cancel after a driver has been assigned.
7. Live Streaming
- You must not broadcast illegal, harmful, or sexually explicit content.
- You must not broadcast content that infringes third-party intellectual property rights (including music).
- Cravy may terminate a live stream at any time if it violates these Terms.
- Viewers interact with streamers at their own risk. Cravy is not responsible for the content of live streams.
8. Content and Intellectual Property
8.1 Your Content
You retain ownership of content you upload. By uploading content you grant Cravy a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, distribute, and display that content for the purpose of operating and promoting the App.
8.2 Cravy's Content
All App design, code, trademarks, logos, and original content are owned by Cravy or its licensors. You may not copy, reproduce, or distribute them without our written permission.
8.3 Copyright Complaints
If you believe content on Cravy infringes your copyright, contact us at admin@cravy.eu with details of the alleged infringement.
9. Prohibited Content
You must not upload, share, or transmit:
- Content that is illegal in your jurisdiction or the jurisdiction of the recipient
- Hate speech, harassment, or content that promotes violence or discrimination
- Sexually explicit or pornographic content
- Content that exploits or endangers minors
- Spam, phishing, or malware
- Content that promotes illegal drugs, weapons, or dangerous activities
- Misleading or fraudulent product listings
Violations may result in immediate account termination and referral to law enforcement.
10. Disclaimers and Limitation of Liability
10.1 Platform Only
Cravy is a technology platform. We do not prepare food, manufacture products, employ riders, or operate taxis. We are not responsible for the quality, safety, legality, or accuracy of products and services offered by businesses on the platform.
10.2 Service Availability
We do not guarantee uninterrupted or error-free service. The App may be unavailable due to maintenance, technical issues, or circumstances beyond our control.
10.3 Limitation of Liability
To the maximum extent permitted by law, Cravy's total liability to you for any claim arising from your use of the App shall not exceed the amount you paid to Cravy in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.
10.4 Indemnification
You agree to indemnify and hold Cravy harmless from any claims, losses, or damages arising from your violation of these Terms or your use of the App.
11. Governing Law and Disputes
These Terms are governed by the laws of Finland. Any disputes shall be resolved in the courts of Finland, except where mandatory consumer protection laws in your country provide otherwise.
For EU consumers: You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via push notification or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Termination
We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason at our discretion. You may delete your account at any time via Settings → Account → Delete Account.
14. Contact
Cravy
Email: admin@cravy.eu
Website: cravy.fi
Support: In-app support chat